More often than not, web hosting is something that clients have already set up when they contact me. As a result I have to work with many hosting providers and learn how to navigate their admin panel and many quirkiness.
I ran in to a very bizarre WordPress error this morning following a brand new installation on one of Blacksun‘s server. Certain area of the web admin turned up blank pages. I did a quick search on Google and thought that this error may be due to a wrong php.ini setting.
Looking at Blacksun’s website, I found the contact number to their technical support really fast, called, and was greeted by a human voice in less than 2 minutes. I explained the situation, she looked at the error files and confirmed my initial thought. Instead of putting me on hold and leaving me to talk to her manager, she simply took my contact details and told me to call back. Have you ever had technical support call you back? I wasn’t going to hold my breath.
No more than 20 minutes later, a voicemail was delivered to my phone. The error was fixed and my site is now working perfectly. That’s the best customer service I’ve encountered in a long time.